Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

Saturday, February 13, 2010

Google gives Nexus Ones away at TED !!!



A quote from the main article :

" Turns out that for the 1500 or so attendees ($6000 a ticket) at TED yesterday, each and everyone of them got a Nexus One from Google. Being that most of the attendees are influential, this may be a really smart move by Google. http://tiny.cc/XI6hj "


I'm not in a position to judge google's marketing strategy ! in fact I should be learning lessons from that move !



However, I can't deny the fact that I'm a n00b , trying to understand the following :

1- If some can afford the 6000 $ ticket and attend TED , but don't own a nexus one, it means they're NOT interested ! otherwise they can easily get themselves the device !

2-giving away such a valuable thing, really degrade the value of it !

giving nexus one to youtube partners was kinda smart , since they're already loyal , and aside from the promotional part , it can be considered as a reward for their hard work , u know they're sorta one team (I know they're already getting payed !)

Now, google, why do u give away such a huge amount of ur devices for FREE and refuse (delay) to sell ur product and gain money from many customers around the world craving for you're nexus one !

I kinda took it personal , it hurts me so much that google is giving away their devices ! are they that desperate !!!!! and why don't they sell it hear in KSA instead !

Saudis LOVE gadgets, just look at the BBs and iPhones around us !



P.s. maybe I'm getting the whole thing wrong, correct me if so, please :)



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Wednesday, December 9, 2009

Okyakusama wa kamisama desu


I entered that little traditional Japanese shop :
a lady greeted "Irrashaimase== welcome to the shope (to our service)" with her nice smile,
I looked around the shop without her nagging me to buy, then I went out buying nothing,
yet she said politely "Arigatou guzaimasu == Thank you so much " !
I went to that major brand store I was treaded in the same friendly way ...

In Japan, there’s a well known proverb that says :
“Okyakusama wa kamisama desu =customers are God”
Customers service there is the best I've ever seen in my entire life...
It hurts so much!!! yes it does.. cuz I keep comparing that with the reality in Saudi Arabia !

Most of the consumers targeted businesses in SA lacks of good customers service...
and I'm giving my verdict as a mere customer... as their target !

For example, the distributer of Nikon here Ahmed Abdulwahed Trading Co. .
They might be distributing commodities , but they forgot that they also offer service !
Their customers' service is the worst, and I'm trying to be polite here....
I bought a 6000 Riyal camera, yet I wasn't given any service when I was troubled with my lens.
And so many other examples out there (Restaurants, retail shops ..etc.)
The problem in service is not only salespersons manners, it's also the knowledge they lack of...
when a person is selling cameras, he should know his commodity and so on.

After discussing this with some of my friends I've come to wonder... who exactly do they serve !
Aren't customers' their greatest asset !!!

Customers here in KSA should have more knowledge about their own rights,
and salespersons should be trained on how to serve their customers.


I still dream of a perfect market here in SA (from a customer's perspective ).
Where I can be treated as a Kamisama !